Privacy policy

Last updated: September 25, 2026

Poppy & Citrus operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”).

Poppy & Citrus is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy and the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment-related information.

  • Account information, including your username, password, preferences, and account settings.

  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when contacting us for customer support or other inquiries.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide personal information.

  • Automatically through the Services, including information collected from your device when you visit our website or use our Services and through cookies and similar technologies.

  • From our service providers, including providers that support technology, payment processing, analytics, shipping, customer service, and other business functions.

  • From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, Personalize, and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, remember your preferences, send notifications related to your account or purchases, process returns or other transactions, manage customer accounts, arrange shipping, facilitate reviews, and improve or personalize your shopping experience.

  • Marketing and Advertising. We may use your personal information to send marketing, advertising, or promotional communications by email, text message, or other permitted methods and to show advertisements for products or services on our website or other websites.

  • Security and Fraud Prevention. We use your personal information to authenticate accounts, provide a secure shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers.

  • Communicating with You. We use your personal information to provide customer support, respond to questions, and maintain our business relationship with you.

  • Legal Reasons. We may use personal information to comply with applicable law, respond to valid legal process, participate in legal proceedings, enforce our terms or policies, and protect the rights and safety of Poppy & Citrus, our customers, or others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

This may include:

  • Shopify, vendors, service providers, and other third parties that provide services on our behalf, including payment processing, website hosting, analytics, customer support, cloud storage, fulfillment, and shipping.

  • Business and marketing partners that help us provide marketing services or advertising.

  • Third parties when you direct us, request us, or consent to the disclosure, including shipping providers, social media services, or login integrations.

  • Affiliates or entities within our corporate group, if applicable.

  • Third parties in connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy.

  • Government agencies, law enforcement, courts, or other parties when required to comply with applicable legal obligations, subpoenas, warrants, or other lawful requests.

  • Other parties when necessary to enforce our policies or protect the Services, our rights, or the rights of customers or others.

Depending on where you reside, you may have the right to opt out of certain forms of sharing, sale, or targeted advertising as defined by applicable privacy law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers located in countries other than where you reside.

We may also use Shopify features that use information from your interactions with our store, other merchants, and Shopify to improve or personalize your shopping experience.

In certain circumstances, Shopify is responsible for processing personal information and responding to requests related to that processing.

To learn more about how Shopify uses personal information, visit the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may also exercise certain privacy rights through Shopify’s Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may include links to websites, social media platforms, or other online services operated by third parties.

If you follow a link to a website or service that is not controlled by Poppy & Citrus, we recommend reviewing that third party’s privacy policy, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or services.

Information you provide in public or semi-public areas, including social media platforms, may be visible to others and may be used by those platforms or other users in accordance with their own policies.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the information below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable steps to protect personal information, but no security system is completely secure or impenetrable.

Information transmitted over the internet or through other electronic methods may not always be secure while in transit. We recommend that you do not send sensitive or confidential information through unsecured communication channels.

How long we retain personal information depends on several factors, including whether the information is necessary to:

  • Maintain your account

  • Provide the Services

  • Complete or document transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements or policies

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

  • Right to Access or Know. You may have the right to request access to personal information we maintain about you.

  • Right to Delete. You may have the right to request deletion of certain personal information we maintain about you.

  • Right to Correct. You may have the right to request correction of inaccurate personal information.

  • Right to Portability. You may have the right to receive a copy of certain personal information we maintain about you or request that it be transferred to another party.

  • Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on your location, you may have the right to opt out of certain processing activities considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy law.

  • Managing Communication Preferences. You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in our emails. Even if you opt out of promotional messages, we may still send non-promotional communications regarding your account, orders, or other transactions.

You may exercise applicable rights through options provided on the Services or by contacting us using the information below.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

You may also designate an authorized agent to submit certain requests on your behalf where permitted by law. We may require proof that the agent is authorized to act on your behalf and may require you to verify your identity directly with us.

SMS Marketing and Transactional Messages

If you choose to opt in to SMS communications, we may use the information you provide to send:

  • Order notifications

  • Transactional updates

  • Abandoned checkout reminders

  • Marketing or promotional offers

  • Requests for product reviews

Opt-in data and consent for text messaging will not be shared with third parties for their own marketing purposes.

We may share this information with messaging providers and service partners only as necessary to operate and support our text messaging program.

Our website may use cookies or similar technologies to identify items placed in your shopping cart, including when a checkout is abandoned. This information may be used to determine when to send cart reminder messages where you have consented to receive them.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the information below.

Depending on where you live, you may have the right to appeal our response or lodge a complaint with an applicable privacy or data protection authority.

International Transfers

We may transfer, store, or process personal information outside the country where you live.

Where required by applicable law, transfers of personal information from the European Economic Area or United Kingdom may rely on recognized legal safeguards, such as Standard Contractual Clauses or other approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, technology, or other operational needs.

When changes are made, we will post the revised Privacy Policy on this website and update the “Last updated” date above.

Additional notice may be provided when required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us:

Email: poppyandcitrus@gmail.com

Mailing Address:
Poppy & Citrus
4720 SE Mizner Place
Stuart, FL, US