Shipping policy
Processing Time
Most orders ship within 5–7 business days.
Because many Poppy & Citrus items are handmade, personalized, or made to order, processing times may vary slightly during busy seasons or periods of high order volume.
If our current turnaround time changes, we’ll post an update on the website so you know what to expect before placing your order.
Please note that processing time is separate from carrier transit time.
Shipping Time
Once your order has shipped, delivery time will depend on the shipping carrier, service selected, and destination.
Carrier delays can occasionally occur and are outside of our control.
Tracking
When tracking is available, you’ll receive a shipping confirmation email with tracking information once your order is on the way.
Please allow up to 24–48 hours for tracking information to update after your package has been accepted by the carrier.
Local Pickup
Local pickup may be available for customers in the Stuart, Florida area.
If local pickup is offered at checkout, please select the appropriate pickup option or follow the instructions provided on the website.
You’ll be notified when your order is ready. Please do not arrive for pickup until you have received confirmation.
Address Changes
Please double-check your shipping address before submitting your order.
If you notice an error, contact us at poppyandcitrus@gmail.com as soon as possible.
Once an order has shipped, we may not be able to make changes to the delivery address.
Lost, Delayed, or Stolen Packages
Once an order has been transferred to the shipping carrier, delivery is generally outside of our direct control.
If your tracking shows a delay or your package appears to be lost, please contact the carrier first using the tracking information provided.
If you still need assistance, contact us and we’ll do our best to help.
Packages marked as delivered by the carrier are not automatically eligible for replacement or refund. We recommend checking with household members, neighbors, your local carrier office, and the surrounding delivery area first.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at poppyandcitrus@gmail.com.
Please include:
- your order number
- photos of the damaged item
- photos of the packaging
- a brief description of the issue
This helps us review the situation and determine the best resolution.
Holiday & High-Volume Shipping
During holidays, promotional periods, and other high-volume times, both processing and carrier transit times may take longer than usual.
We recommend ordering early when purchasing gifts for a specific date or holiday.
Any significant changes to our current processing time will be posted on the website.
Questions?
If you have questions about an order or shipping, contact us at: