Shipping policy

Processing Time

Most orders are processed within 5–7 business days.

Because many Poppy & Citrus items are handmade, personalized, or made to order, processing times may vary slightly during holidays, promotional periods, or times of unusually high order volume.

If our current turnaround time changes significantly, we’ll post an update on the website so you know what to expect before placing your order.

Please note that processing time is separate from shipping transit time. The estimated delivery time shown by a carrier begins after your order has been completed and accepted for shipment.

Shipping Time

Once your order has shipped, delivery time will depend on the shipping carrier, shipping service selected, destination, and other factors outside of our control.

Carrier delays can occasionally occur, particularly during holidays, severe weather, or periods of high shipping volume.

Tracking

When tracking is available, you’ll receive a shipping confirmation email with tracking information once your order is on the way.

Please allow up to 24–48 hours after carrier acceptance for tracking information to begin updating.

Local Pickup

Local pickup may be available for customers in the Stuart, Florida area.

If local pickup is available for your order, the option will appear during checkout.

You’ll receive a notification when your order is ready for pickup. Please wait until you have received this confirmation before arriving.

Shipping Addresses

Please carefully review your shipping address before submitting your order.

If you notice an error after placing your order, contact us at poppyandcitrus@gmail.com as soon as possible.

We’ll do our best to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

Poppy & Citrus is not responsible for delivery issues caused by an incorrect or incomplete address submitted with an order.

Lost or Delayed Packages

If your tracking information shows an unexpected delay or your package appears to be lost in transit, please begin by checking the carrier’s tracking information for the most recent update.

If additional assistance is needed, contact us and we’ll be happy to help determine the appropriate next steps.

Please understand that carrier delays may occasionally occur after an order leaves our possession.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  • Checking around the delivery location

  • Checking with other members of your household

  • Asking nearby neighbors

  • Allowing a short period of time in case the carrier marked the package as delivered before completing delivery

  • Contacting your local carrier office for additional delivery information

Packages marked as delivered by the shipping carrier are not automatically eligible for replacement, refund, or store credit.

If you are still unable to locate your package after completing these steps, please contact us and we’ll review the situation with you.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at poppyandcitrus@gmail.com.

Please include:

  • Your name

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping packaging

  • A brief description of the issue

This information helps us review the situation quickly and determine the appropriate resolution.

Holiday & High-Volume Shipping

During holidays, promotional periods, and other high-volume times, processing and carrier transit times may take longer than usual.

If you’re ordering a gift for a specific event or holiday, we recommend placing your order as early as possible.

Any significant changes to our current processing time will be posted on the website.

Questions?

If you have questions about your order or shipping, please contact us at:

poppyandcitrus@gmail.com