Terms of service

Last updated: September 25, 2026

Overview

Welcome to Poppy & Citrus.

The terms “we,” “us,” and “our” refer to Poppy & Citrus. Poppy & Citrus operates this store and website, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when using the Services.

By visiting, accessing, interacting with, or purchasing through the Services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, please do not use the Services.

Section 1 — Access and Accounts

By using the Services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have the permission of a parent or legal guardian where required.

You may be asked to provide information including your name, email address, billing information, payment information, shipping address, and other information necessary to complete a transaction.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials and for activity performed through your account.

You may not transfer, sell, assign, or license your account to another person.

Section 2 — Products

We make reasonable efforts to accurately display and describe our products.

Because computer monitors, mobile devices, lighting, photography, materials, and manufacturing processes may vary, product colors and appearance may differ slightly from what appears on your screen.

Handmade, personalized, engraved, sublimated, or made-to-order products may also have minor variations that are natural to the production process.

Product descriptions, availability, pricing, designs, colors, and other product details may be changed at any time without notice.

We reserve the right to discontinue products or limit quantities available for purchase.

Section 3 — Personalized and Custom Products

Many Poppy & Citrus products are personalized or created specifically for the customer.

You are responsible for reviewing all personalization information before submitting your order, including:

  • Names

  • Spelling

  • Initials

  • Dates

  • Numbers

  • Colors

  • Sizes

  • Design selections

  • Other customization details

Products will generally be created using the information submitted with your order.

Poppy & Citrus is not responsible for errors in personalization information entered or approved by the customer.

Custom, personalized, and special-order products are final sale except where the product arrives damaged, defective, incorrect due to our error, or otherwise qualifies for a remedy under applicable law.

Please review our Refund and Return Policy for additional information.

Section 4 — Orders

Placing an order constitutes an offer to purchase products from Poppy & Citrus.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving:

  • Product availability

  • Pricing or listing errors

  • Suspected fraud

  • Payment authorization problems

  • Production limitations

  • Shipping restrictions

  • Other circumstances affecting our ability to fulfill the order

Your order is not considered accepted until payment has been successfully processed and the order has been accepted for fulfillment.

Please carefully review your order before submitting it.

Because many products are personalized or made to order, we may begin production shortly after an order is placed and may therefore be unable to accommodate changes or cancellation requests.

If we cancel or materially modify an order, we will attempt to contact you using the information provided with the order.

Purchases are subject to our Refund and Return Policy.

Section 5 — Prices and Payment

Prices, promotions, discounts, and product availability may change without notice.

The price charged for a product will be the price shown at the time your order is placed, subject to correction of obvious errors.

Unless otherwise stated, listed product prices do not include applicable taxes, shipping charges, customs charges, duties, or other fees that may apply.

You agree to provide accurate, complete, and current billing and payment information.

You represent that you are authorized to use the payment method submitted with your purchase.

Section 6 — Shipping and Delivery

Orders are subject to the processing and shipping timeframes described in our Shipping Policy.

Processing time and shipping transit time are separate.

Delivery dates and carrier transit times are estimates and are not guaranteed unless explicitly stated otherwise.

Poppy & Citrus is not responsible for delays caused by shipping carriers, weather, customs, incorrect customer-provided addresses, or other events outside our reasonable control, subject to applicable law.

Please review our Shipping Policy for information regarding processing times, tracking, local pickup, delayed packages, and packages marked as delivered.

Section 7 — Returns and Store Credit

Returns are accepted only as described in our Refund and Return Policy.

Unless otherwise required by law, approved returns are issued as store credit rather than refunds to the original payment method.

Custom, personalized, and special-order products are generally final sale.

Please review our Refund and Return Policy before placing your order.

Section 8 — Intellectual Property

The Services and their content, including text, logos, graphics, images, photographs, product photography, designs, videos, branding, layouts, and other materials owned by Poppy & Citrus are protected by applicable intellectual property laws.

You may access and use the Services for your personal, non-commercial use.

Except as permitted by law or with our prior written permission, you may not reproduce, copy, modify, republish, distribute, display, sell, exploit, or create derivative works from materials owned by Poppy & Citrus.

The Poppy & Citrus name, logo, branding, product names, designs, and other brand elements may not be used without permission where such permission is legally required.

Shopify and other third-party names, trademarks, and logos appearing through the Services belong to their respective owners.

Section 9 — Optional and Third-Party Tools

We may provide access to tools, applications, integrations, payment services, or other functionality offered by third parties.

We do not necessarily control or monitor these third-party services.

Your use of third-party tools may be subject to additional terms and privacy policies established by those providers.

We are not responsible for third-party services except to the extent required by applicable law.

Section 10 — Third-Party Links

The Services may contain links to websites, social media platforms, payment services, or other online resources operated by third parties.

We are not responsible for the content, accuracy, availability, privacy practices, or security practices of third-party websites or services.

If you choose to use third-party services or websites, you should review their applicable terms and policies.

Section 11 — Relationship With Shopify

Poppy & Citrus is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

Purchases made through our store are transactions directly between you and Poppy & Citrus.

Shopify is not the seller of Poppy & Citrus products and is not responsible for the fulfillment, condition, quality, or use of products purchased from Poppy & Citrus.

Your use of certain Shopify services may also be subject to Shopify's own policies and terms.

Section 12 — Privacy

Personal information collected through the Services is handled according to our Privacy Policy.

Because our store is hosted by Shopify, Shopify may also collect and process certain personal information in connection with your use of the Services.

You can review Shopify's consumer privacy information at:

https://www.shopify.com/legal/privacy/app-users

Our Privacy Policy is available through the Privacy Policy link provided on our website.

Section 13 — Reviews, Feedback, and Other Submissions

If you submit reviews, photographs, comments, suggestions, ideas, or other content to Poppy & Citrus (“Feedback”), you represent that you have the right to provide that content.

Unless otherwise prohibited by law, you grant Poppy & Citrus permission to use, reproduce, display, publish, adapt, and share Feedback for purposes including operating, improving, and promoting our business and Services.

You agree that Feedback you submit will not:

  • Violate another person's intellectual property rights

  • Violate privacy or other legal rights

  • Contain unlawful, defamatory, abusive, obscene, or malicious material

  • Contain malware, viruses, or harmful code

  • Misrepresent your identity or the origin of the content

We reserve the right, but are not obligated, to remove Feedback that violates these Terms or applicable law.

Section 14 — Errors, Inaccuracies, and Omissions

Occasionally, the Services may contain typographical errors, pricing errors, inaccurate product information, incorrect availability information, or other mistakes.

We reserve the right to correct errors, update information, modify listings, or cancel affected orders where permitted by law.

If an order is canceled because of an error and payment has already been collected, the applicable amount will be returned or otherwise resolved as required by law.

Section 15 — Prohibited Uses

You may use the Services only for lawful purposes.

You may not use the Services to:

  • Violate applicable laws or regulations

  • Infringe intellectual property or other legal rights

  • Harass, threaten, abuse, defame, or harm another person

  • Provide fraudulent or intentionally misleading information

  • Transmit malware, viruses, or harmful computer code

  • Send spam or unauthorized solicitations

  • Impersonate another person or business

  • Attempt to interfere with the security or operation of the Services

  • Scrape, crawl, harvest, or collect information in violation of applicable law or these Terms

  • Attempt to gain unauthorized access to accounts, systems, or information

We reserve the right to suspend or terminate access to the Services for violations of these Terms.

Section 16 — Termination

We may suspend or terminate access to the Services where reasonably necessary, including for violations of these Terms, fraudulent activity, abusive behavior, or misuse of the Services.

Any obligations or liabilities arising before termination will continue as appropriate.

Sections that by their nature should survive termination will remain effective.

Section 17 — Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Services will always be uninterrupted, error-free, completely secure, or available at all times.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded or limited.

Section 18 — Limitation of Liability

To the fullest extent permitted by applicable law, Poppy & Citrus and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.

This may include loss of profits, revenue, data, savings, or other similar losses.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

Section 19 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Poppy & Citrus and its affiliates, owners, employees, agents, contractors, service providers, and licensors from third-party claims arising from:

  • Your material violation of these Terms

  • Your violation of applicable law

  • Your violation of another person's legal rights

  • Your misuse of the Services

Section 20 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed from these Terms.

The remaining provisions will continue in effect.

Section 21 — Waiver and Entire Agreement

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

These Terms, together with policies referenced on the website, constitute the agreement governing your use of the Services and supersede prior agreements concerning the same subject matter.

Section 22 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations where permitted by applicable law, including in connection with a sale, merger, restructuring, or transfer of the business.

Section 23 — Governing Law

These Terms and your use of the Services are governed by applicable federal law and the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable consumer law provides otherwise.

Any dispute that is permitted or required to be resolved in court will be handled by a court with appropriate jurisdiction and venue under applicable law.

Section 24 — Headings

Section headings are provided for convenience and do not affect the interpretation of these Terms.

Section 25 — Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, technology, or legal requirements.

The current version will be posted on this page along with an updated revision date.

Where required by law, additional notice of material changes will be provided.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

Section 26 — SMS Marketing and Transactional Messages

If you voluntarily consent to receive SMS communications from Poppy & Citrus, you may receive recurring messages including:

  • Order updates

  • Transactional notifications

  • Abandoned checkout reminders

  • Marketing and promotional offers

  • Requests for product reviews

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

To stop receiving marketing text messages, follow the opt-out instructions provided in the applicable message, including replying STOP where supported.

For assistance, follow the HELP instructions provided in the applicable message or contact us at the email address below.

Your participation in SMS communications is also subject to our Privacy Policy.

Section 27 — Contact Information

Questions about these Terms of Service may be sent to:

Poppy & Citrus

Email: poppyandcitrus@gmail.com

Mailing Address:
4720 SE Mizner Place
Stuart, FL, US